In a normal situation, we will deliver your merchandise within 10-15 working days (Indian destinations) & 15-20 working days (International Destinations). However, for customized products, the delivery period may extend to 4-8 weeks or may be more from the date you place an order on our site.
For Delivery Within India
Luxurion World delivers to most locations within India. For logistical reasons, we are unable to deliver to a few places. COD is available for maximum order value of INR 10000/- to some places in India.
For Delivery Overseas
Luxurion World delivers to most countries outside India. For logistical reasons, we are unable to deliver to a few places. No COD is available for International deliveries.
Luxurion World offers a fast and reliable delivery service, which is outsourced to logistic partners. Though, with these logistic partners, your parcel will be delivered to you within 7-10 working days from the date of dispatch. However, it may get delayed because of unforeseen situations.
Free shipping for delivery within India for consignment above INR 2000/- & Free shipping for International deliveries for consignment above US$ 400.00. Otherwise, we charge INR 150/- for a shipment less than INR 2000/- for India. For Countries of Asia zone, we charge US$25 for shipment less than US$ 400/-. For all other countries of USA, Australia, Europe, Africa, we charge US$ 30 for shipment less than US$ 400.00. For Nepal & Bangladesh, we charge INR 1000/- or US$ 15.00 for a shipment.
For Indian deliveries, 10-15 working days for products available on site & for customized products- 4-8 weeks or more depending upon the product.
For International deliveries, 15-20 working days for products available on site & for customized products- 4-8 weeks or more depending upon the product.
In the My Account / My Orders section, you can view the following:
» the dispatch date of your parcel (available once your parcel has left our Order Processing Center)
» the date your order has been delivered.
In order to keep you updated on the status of your order, we will send you a mail to let you know when your order has been shipped. If one of our Weaver is delayed in sending your purchase to us, we will keep you duly updated with a special email message. We work really hard with our weavers so as to avoid delays. However, with so many weavers in our growing portfolio, we sometimes encounter unforeseen issues.
Can I Choose My Delivery Date?
We are unable to make changes to your expected delivery date. Once we receive the stock in our Order Processing Center, the items are sorted and incorporated into parcels for dispatch to our members. During this preparation phase, we are unable to intervene in order to dispatch your parcel before or after the others.
Despite our best efforts and those of our courier company, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service, Luxurion World promises to do its best to find the causes and resolve the issues in a timely and appropriate manner.
• What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically.
You can then follow your parcel’s progress by going to the My Account / My Orders / Delivery tracking section. We update your parcels’ AWB number on this section. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.
• What happens if I am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our courier partner will make the requisite attempts to contact you via a phone call and an SMS. You are kindly requested to take the requisite calls from our courier partner in order to facilitate the delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier company will hold on to your parcel for 3 days, awaiting further instructions from the recipient before returning your parcel to Luxurion World.
Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email enquiring whether you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you within this time frame, we will need to cancel your order.
You are kindly requested to note that the shipment cost for re-sending the parcel will be borne by the customer.
• What should I do if I receive a damaged parcel?
If and when you should receive your parcel which is damaged or in bad condition, then you should refuse to accept it.
All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact.
If you refuse to accept your parcel, please let us know by sending an email to firstname.lastname@example.org
• What should I do if a damaged parcel has been left for me?
If a damaged parcel was left for you in your post-box, or if your neighbor/ reception/ anyone on your behalf have accepted it, the parcel will be considered as “Accepted”.
If upon opening your parcel you notice that the concerned items are damaged or missing, please inform us immediately via an email to email@example.com within 24 hours of the receipt of your order.
• I have only received part of my order.|
Please be aware that your order may be dispatched in separate parcels and on different dates. In case we do so, we will keep you informed via an email message.
• I have received a defective item or my order is incorrect.
If you notice that the items that you have received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours upon receiving the parcel.